Can I call for my daughter, spouse, or friend?

Absolutely. About half the time, it’s family members who call first. Research shows people are three times more likely to start treatment when family is involved.

Start With A Simple Conversation

Q: What if I’m not ready yet?

You don’t have to be 'ready' to reach out. Talking to someone who understands can help you feel better and know your options.

Q: I’m just calling to ask about cost.

That’s one of the top reasons people reach out. We’ll review your specific insurance policy and give you clear information about your options — even if it’s not with us.

You don’t need to have everything figured out. Our 24/7 helpline connects you with trained, compassionate counselors to help you sort through your options.

Whether you’re calling for yourself or someone you care about, you get real answers and real support from a real person who has been there before themselves.

What Happens On The Call

You talk to someone who listens, understands, and helps you create a care plan. It’s not scary. And, we’ve seen it all (no judgment).

5-10 Minutes

The call usually lasts 5–10 minutes. Quick and to the point.

You Choose

You choose how much to share. Complete privacy and discretion.

Honest Talk

Talk honestly about your needs, insurance, and timeline.

Next Steps

We can confirm insurance, schedule admission, and arrange transportation.

We strive to allow for same-day admission if needed and make the process as easy as possible for you. You don’t have to commit to anything by calling. We’re here to give you answers and support.

Check Your Insurance Online

Real Concerns We Hear Most

I don't want to miss work or leave my family.

We get it. That’s why we offer flexible options, including short-term stays and even outpatient day programs. Ultimately, though, your family or job are better off with you well (and you know that).

The person on the phone won’t understand.

Most of our helpline counselors are in recovery themselves. They know exactly what it’s like to struggle. And, just as importantly, they know how to get to the other side.

What if I’m not ready yet?

You don’t have to be “ready” to reach out. It feels good to talk to someone who actually understands and to know your options.

I’m just calling to ask about cost.

That’s one of the top reasons people reach out. Let’s check your specific insurance policy and give you clear info on your options — even if it’s not with us.

Can I call for my daughter/spouse/friend?

About half of the time, it’s the family calling first. Research shows people are 3x more likely to start treatment when family is involved. Even if they’re unsure, you can get help on what to do next.

Will anyone find out I called?

Every call is completely confidential, so no one will know you reached out. It’s a safe, private conversation with a counselor who listens.

Worried About Cost?
We’ll Break It Down for You

Getting answers shouldn’t be complicated. When you call, our team will:

Verify your insurance

Explain what’s covered and what isn’t

Provide a clear breakdown of any out-of-pocket costs

Treatment here is in-network with most major providers, and for many, it comes at little to no cost.

Looking For a Specific Department?

Use the contact info below to connect directly:

Clinical & Operational Support

For questions, feedback, about care, facilities, or to contact our leadership team.

ops@havendetoxnow.com

Medical Records

For requesting copies of your medical records or sending documentation securely.

mrecords@havendetoxnow.com

Billing & Insurance

For questions about statements, payment plans, insurance claims, or to resolve a billing concern.

bills@havendetoxnow.com

Marketing & Community Partnerships

For media inquiries, partnership opportunities, or marketing collaboration.

marketing@havendetoxnow.com

Press & Media

For media inquiries, press releases, or to request an interview with our team, please reach out here.

media@havendetoxnow.com

Still Feeling Unsure? That’s the Best Time to Call.

You don’t need a plan — just a conversation. We’re here to help you find clarity, calm, and the next right step.

24/7 Support

Need someone to talk to? We’re always here—day or night.

No Commitment

Ask questions, get guidance—no pressure, no obligation.

100% Private

Your story stays with us. Confidential support, always.