Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE HAVEN DETOX WEBSITE OR ANY RELATED SERVICES.

Modified: March 18, 2025

These Terms of Use (“Terms”) are a binding agreement between you and The Haven Detox (“The Haven Detox,” “we,” or “us”). By accessing or using the website havendetoxnow.com (the “Site”), including any content, functionality, and services offered on or through the Site, you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you should not access or use the Site or any related services.

See also: Privacy Policies

Medical Disclaimer

If you believe you are experiencing a medical emergency, call 911 immediately. The Site is not intended for use in emergencies and should not be relied upon for immediate medical assistance. The Haven Detox does not provide medical advice, diagnosis, or treatment through the Site.

Health Content

The information provided on the Site is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition. Consult with a medical professional before starting, stopping, or adjusting any medications or treatment. Never disregard professional medical advice or delay in seeking it because of something you have read on the Site.

Use of Our Platforms

To access certain features or services on the Site, you may be required to provide registration details or other information. You agree that any information you provide will be accurate, current, and complete. You are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately.

The Site is intended for use by individuals who are 18 years of age or older. The Haven Detox does not knowingly collect personal information from anyone under the age of 13. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will delete that information.

Photos and Reviews

Reviews and photos posted publicly may be used on the Site and in marketing materials. This includes reviews posted on platforms like Google Maps. Some images are stock or staged photos used for illustrative purposes to represent the treatment experience and do not depict actual patients. Additionally, any testimonials or success stories shared on this site reflect individual experiences and are not guarantees of specific outcomes.

Intellectual Property

Unless otherwise stated, all content on the Site, including but not limited to text, images, graphics, logos, videos, and software, is the property of The Haven Detox and is protected by the United States and international copyright, trademark, and other intellectual property laws. You are not permitted to use, reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.

Any unauthorized use of the Site’s content may result in the termination of your access to the Site and may subject you to legal action.

Telehealth Services

The Haven Detox may offer telehealth services for medical and therapy appointments when appropriate, primarily for follow-up care. These services are intended to complement, not replace, in-person visits, and should not be used in emergency situations. By using our telehealth services, you agree to comply with all applicable laws and regulations regarding telemedicine.

Business-to-Business (B2B) and Direct Communications

The Haven Detox engages in both business-to-business (B2B) and direct-to-consumer communications. By providing us with your contact information, you agree to receive communications from us, which may include emails, phone calls, text messages, and other forms of communication relevant to our services. These communications may be related to our services, promotions, or other business purposes.

Advertising and External Links

The Haven Detox advertises on Google Ads and other niche directories, such as rehabs.com. We are not responsible for the content or practices of these third-party sites. The Site may contain links to third-party websites or platforms that are not owned or controlled by The Haven Detox. These links are provided for your convenience only. The Haven Detox is not responsible for the content, privacy practices, or terms of use of third-party websites. Your use of such third-party websites is at your own risk.

Tracking Technologies

We use Google Analytics 4 (GA4), CallTrackingMetrics, and other tracking technologies to collect anonymous data about how users interact with our Site. This data helps us improve our services and marketing efforts. By using the Site, you consent to the use of these technologies. Please refer to our Privacy Policy for more details on how we use tracking technologies.

Disclaimer of Warranties

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE HAVEN DETOX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE HAVEN DETOX DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Accessibility

The Haven Detox continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use also for those of us with disabilities.

If you are experiencing difficulty with any content on www.havendetoxnow.com or require assistance with any part of our site, please contact us and we will be happy to assist. If you wish to report an accessibility issue, have any questions, or need assistance, please contact The Haven Detox Customer Support at info@havendetoxnow.com or by calling (561) 328-8627.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE HAVEN DETOX, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SITE OR ANY CONTENT ON THE SITE, EVEN IF THE HAVEN DETOX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification

You agree to defend, indemnify, and hold harmless The Haven Detox, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site.

Changes to These Terms

The Haven Detox reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. It is your responsibility to check these Terms periodically for updates.

Governing Law

These Terms and any disputes arising from or relating to the use of the Site shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

Checking Your Insurance is Private and Without Commitment.

There’s no catch. Checking your insurance is simply a way to see what your plan covers — it doesn’t lock you into treatment, notify anyone, or cost you anything. You get answers upfront to decide what makes sense for you.

Protecting your privacy matters! No information or notifications are ever sent to your employer or family — whether you check your insurance online or call. Everything is handled through secure, encrypted systems that meet strict medical privacy laws. You stay in control of your information! 

Luckily, most insurance policies cover treatment here. Depending on the healthcare you’ve already had this year, costs could even be zero. Instead of worrying, let’s just find out what your plan covers. 

Probably. We work with major providers like Cigna, Aetna, and United Healthcare, public insurances like Tricare and tribal plans, and even smaller plans like Surest Bind and Harvard Pilgrim. The quickest way to know for sure is to check online or call. It’s a quick, private way to understand what is covered upfront.

Verifying your insurance isn’t a commitment to start treatment — it’s simply a way to see what your options are. Knowing your coverage ahead of time helps you make more informed, confident decisions. It also helps flag a spot, so you’re able to get right in if you ever do decide you’re ready.  

You need your policy number to check your specific policy online. If you want general information, just call.  You likely have questions beyond insurance anyway. Reaching out now helps you figure out the right fit if or when you’re ready. You don’t have to put off the call until you’re in crisis. Calling is not scary, I promise!